We accept EUR, USD, DKK, GBP, and other major currencies supported by Shopify.

Orders are fulfilled promptly. Cancellations or changes may only be possible within 1 hour of order placement. Please email us urgently at support@thealchemistsanctuary.com.

Yes, you can check out without creating an account.

Not at this time, but we plan to introduce gifting options in the future.

We ship globally, except to a few restricted regions.

Express shipping is available in select regions. Shipping speeds and options will appear during checkout based on your address.

You’ll receive a shipping confirmation and tracking number once your order is dispatched (typically within 24–48 hours of order).

Please contact us within 30 days of the shipping date. We will investigate with our fulfillment partner and offer a solution (replacement or refund).

All prints are sold unframed unless specified otherwise on the product page.

We currently offer sizes and paper types listed on each product page. Custom requests may be considered in future.

Not yet, but we plan to offer this in the future.

Due to the made-to-order nature of our prints, returns are only accepted for damaged, defective, or incorrect items.

Please notify us within 14 days of delivery and include photographic evidence.

Refunds are issued to the original payment method within 7–10 business days. We do not offer store credit or exchanges.

Only in rare cases. If needed, we’ll provide return instructions.

Yes, by email. Please check spam/junk folders if not received.

We aim to reply within 24 hours on weekdays.

Email us at support@thealchemistsanctuary.com or use the contact form on our website.

Yes, we use FSC-certified paper and eco-friendly printing through Gelato.

Yes, our packaging is recyclable and minimal by design.

Occasionally. Join our mailing list to stay updated.

We are exploring these options for the future.

Not yet, but this feature is under development.

Our website is currently in English. Multilingual options are being considered.

Yes. Our platform is GDPR-compliant and uses secure protocols. See our Privacy & Cookie Policies for details.

We use platforms like Shopify, Klaviyo, and analytics tools, but never sell or misuse your personal data.

We aim to revive and celebrate heritage art from global archives, especially underrepresented cultures.

Our founder carefully selects and restores each image for artistic and cultural value.

We combine curated selections, visual storytelling, cultural preservation, and high-quality print production.

Not yet. Please join our newsletter for product updates.

Reviews will be available once launched. We welcome your feedback!