Celestial Departure of Urvashi

Prints are made to order and sold unframed. We recommend choosing vintage or reclaimed frames, which pair beautifully with the artwork's timeless character while supporting sustainability and reducing waste.

Your artwork has been meticulously curated from rare, vintage, sacred, and historical archives and museum collections from around the world, with the intention to bring healing, inspiration, beauty, and strength into your life.

Each piece is available in three universal standard print sizes designed for easy framing and display:

• 30×40 cm (12×16 in)
• 50×70 cm (20×28 in)
• 70×100 cm (28×40 in)

Each print is produced on Master's Edition archival paper, an FSC®-certified, off-white, matte, museum-quality stock that ensures refined texture and lasting colour integrity.

Each print undergoes a digital restoration process to ensure colour fidelity and authenticity to the original while preserving natural patina, texture, and visible traces of time.

Your artwork is securely packaged and shipped in either a recyclable cardboard box or a protective tube, depending on print size and regional fulfilment centre, using recycled materials where possible.

Standard delivery only — no express shipping — to help lower carbon impact.

Paper and Printing Details:

• Paper Finishing: Matte, uncoated, natural white (off-white)
• Acid-Free: pH above 7 to prevent yellowing over time
• Paper Weight: 250 gsm (110 lb)
• Thickness: 0.29 mm (11.4 mils)
• Sustainable Paper: FSC®-certified paper for sustainability
• Printing: Produced locally and on demand to reduce emissions and waste
• Ink: Archival-quality pigment inks that ensure rich colour depth and long-lasting vibrancy

Sustainability: Our process is guided by sustainability from paper sourcing to packaging and delivery. We use recyclable materials wherever possible, with every print made to order to ensure minimal waste and maximum care for the environment.

• Free worldwide shipping on all orders.
• No express shipping is available, as we are trying to lower the carbon impact.

Production time: 3–7 business days (typically 3–4).

Delivery estimates after production:

• EU/UK: 3–7 business days
• US/CA: 5–10 business days
• Rest of World: 7–15 business days

Delivery Method: Your order will be delivered by UPS, local postal services, or regional couriers to your nearest parcel shop or collection point.

Duties & Customs:

• DDP countries (US, Canada, UK, Australia, New Zealand, Singapore): All duties and taxes are included at checkout --- no surprise fees.
• International Destinations: Customers may pay customs fees upon delivery if applicable, which may affect delivery times depending on your region's import process.
• EU prices include VAT.

Notification: You will receive an email notification once your parcel is ready for collection, including tracking details and pickup instructions.

Tracking: Our global print partners automatically send email notifications with tracking details once your package is ready for shipment. Please check your spam folder if you don't receive a tracking email.

Packaging: Orders are securely packaged and shipped in either a recyclable cardboard box or a protective tube, using recycled materials where possible.

Damages or Misprints: If your order arrives visibly damaged, defective, or significantly misprinted, contact us within 14 calendar days of delivery. Include clear photographic evidence. Once verified, we will issue a full refund or send a replacement at no cost to you.

Order Cancellations: All prints are made to order and fulfilled by our global print partners.

Cancellations must be made within 24 hours of placement and before production begins.

To request a cancellation, email support@thealchemistsanctuary.com immediately with your order number. Once production has started, the order cannot be cancelled.

Shipping Restrictions: We cannot ship to Belarus, Russia, North Korea, Iran, or Syria.

Pricing Transparency: Our prices include free worldwide shipping. Taxes and duties are shown at checkout where applicable.

Currency: Prices are displayed in your local currency. Transactions are processed securely in EUR. Your bank or payment provider may apply minor foreign exchange or transaction fees depending on your currency and card provider.

Duties & Customs:

• DDP countries (US, Canada, UK, Australia, New Zealand, Singapore): All duties and taxes are included at checkout --- no surprise fees.
• International Destinations: Customers may pay customs fees upon delivery if applicable, which may affect delivery times depending on your region's import process.
• EU prices include VAT.

Payment Methods: Secure checkout via Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Transaction Security: All transactions are encrypted and processed securely through Shopify's PCI-compliant platform.

Refund Eligibility: Refunds are available only in cases where an item is damaged, defective, or misprinted.

Review Process: Each claim is reviewed carefully to ensure fair resolution in compliance with EU consumer protection law.

How to Request a Refund: Please contact us within 14 calendar days of delivery, including clear photographic evidence and your order number.

Refund or Replacement: Once verified, we will issue a replacement or full refund at no cost to you.

Processing Time: Refunds are processed to your original payment method within 7–10 business days after approval.

Legal Compliance: All refunds follow EU Directive 2011/83/EU Article 16(c) concerning made-to-order goods.

Refunds Not Available For:

• Buyer's remorse
• Incorrect item or size selected
• Minor colour or crop variations (due to screen differences or aspect ratio)
• Incorrect shipping address
• Unclaimed or refused packages (refunds only at our discretion)

Returns: Returns are not accepted for change of mind, size, or colour preference. All prints are made to order and are therefore exempt from the right of withdrawal under EU Directive 2011/83/EU Article 16(c).

Support: For any payment or order-related concerns, contact support@thealchemistsanctuary.com (response time 24–48 hours).